Return Policy
Returns Policy – Intexca US Inc.
1. Returns period:
Request to return product must be made within 7 days of delivery to customer.
2. Items in the following condition can be returned with full refund :
- Defective
- Damaged
- Incorrect
- Unopened box or Opened box & unused with original packaging included
- Must have Original Packaging
3. Restocking fees
- A restocking fee of 10% may apply for product that is unopened.
- A restocking fee of 10% may apply for product that is opened but unused.
- A restocking fee of 20% may apply for product that is opened and used.
**Restocking fees are applicable to product price before shipping & tax.
4. Shipping charges:
Intexca US Inc. will be responsible for all shipping costs when product is defective/damaged/incorrect.
For all other cases, customer will be responsible for all return shipping costs.
5. Following information must be included in ‘return request’ message to Intexca US Inc
- Product description
- Number of items to be returned
- Date product was received by customer
- Condition of product
- Condition of packaging
- Reason for return
6. Following documents must be included in returned package:
- Original packaging
- Original labels/tags
- Any product accessories
Manuals/warranty cards
7. Refund process
Intexca US Inc. will process refund within 7 days of receipt of product.
**Customer is advised to send message with return tracking number once product has been sent to us.
- A restocking fee of 20% may apply for product that is opened and used.
**Restocking fees are applicable to product price before shipping & tax.
8. Shipping charges:
Intexca US Inc. will be responsible for all shipping costs when product is defective/damaged/incorrect.
For all other cases, customer will be responsible for all return shipping costs.
9. Following information must be included in ‘return request’ message to Intexca US Inc
- Product description
- Number of items to be returned
- Date product was received by customer
- Condition of product
- Condition of packaging
- Reason for return
10 Following documents must be included in returned package:
- Original packaging
- Original labels/tags
- Any product accessories
Manuals/warranty cards
11. Refund process
Intexca US Inc. will process refund within 7 days of receipt of product.
**Customer is advised to send message with return tracking number once product has been sent to us.